Terms and Conditions

1. Introduction Welcome to Top H Clean Abu Dhabi! We are delighted to offer our professional cleaning services on an hourly basis. Before you proceed to use our services, please take a moment to review our Terms and Conditions outlined below.

2. Services Offered Top H Clean Abu Dhabi provides cleaning services on an hourly basis within Abu Dhabi. Our services encompass residential and commercial spaces, and our skilled team is committed to ensuring a clean and hygienic environment for our valued customers.

3. Booking and Payment

3.1. To book our cleaning services, customers can contact us through our designated channels, including our website, phone number, or email.

3.2. Payment for our services is due at the time of booking. We accept various payment methods, as detailed on our website and during the booking process.

3.3. Prices for our cleaning services are subject to change without prior notice. Any ongoing promotions or discounts will be communicated on our official platforms.

4. Cancellation and Rescheduling

4.1. Customers can cancel or reschedule their cleaning appointments up to 24 hours before the scheduled service time without incurring any additional charges.

4.2. Cancellations or rescheduling requests made within 24 hours of the scheduled service time may be subject to a cancellation fee.

5. Satisfaction Guarantee

5.1. We take pride in delivering high-quality cleaning services. If customers are not satisfied with the provided cleaning, we offer a “reclean” option.

5.2. Our “reclean” service allows customers to request a revisit within 24 hours of the original service. We will address any specific concerns or areas that require attention.

5.3. Customers are requested to provide clear and detailed feedback during the “reclean” request to ensure a thorough resolution.

5.4. If, despite the “reclean” service, customers remain dissatisfied, they can contact our customer support for further assistance.

6. Liability

6.1. Top H Clean Abu Dhabi will exercise reasonable care while providing cleaning services. However, we cannot be held liable for any damage or loss that occurs during the cleaning process, unless it results from gross negligence on our part.

6.2. Customers are advised to secure any valuable or delicate items before our team arrives for cleaning.

7. Privacy

We respect our customers’ privacy and handle personal information in accordance with our Privacy Policy. By using our services, customers consent to the collection, use, and sharing of personal information as outlined in our Privacy Policy.

8. Governing Law

8.1. These Terms and Conditions are governed by the laws of Abu Dhabi, United Arab Emirates.

8.2. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Abu Dhabi.

9. Changes to Terms and Conditions

9.1. Top H Clean Abu Dhabi reserves the right to modify or update these Terms and Conditions at any time. Customers will be notified of any significant changes via our official communication channels.

By using our services, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing Top H Clean Abu Dhabi!

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